Title:
Revaluation Review Work Plan Implementation
Summary
ACTION:
1. Receive a status report on the work plan per Pearson's Appraisal Service, Inc. report.
2. Approve a Work Plan for revaluation review.
3. Authorize the County Manager to execute a contract amendment with Pearson's Appraisal Service, Inc.
4. Authorize the County Manager to negotiate an agreement with Customer Service Solutions to develop a customer service improvement plan for the Assessor's Office.
Staff Contact: Bobbie Shields, General Manager (County Assessor)
Presentation: Yes
BACKGROUND/JUSTIFICATION:
At its November 27, 2012 meeting, the Board of County Commissioners adopted a set of actions in response to findings and recommendations arising out of the 2011 revaluation review conducted by Pearson's Appraisal Service, Inc. Pursuant to this set of actions, the County Manager's Office has developed the attached Work Plan for the Board's review. The Work Plan includes a recommendation to retain Pearson Appraisal Services and Customer Services Solutions to help with implementing the Plan. Their fee proposals are attached.
During the presentation regarding the Board action requests listed above, the Board will receive a detailed explanation of the proposed Action Plan along with recommendations regarding the attached fee proposals.
Attachments:
1. Board Adopted Set of Actions
2. Proposed Work Plan
3. Proposed Scope of Work - Pearson's Appraisal Services
4. Proposed Scope of Work - Customer Services Solutions
PROCUREMENT BACKGROUND:
N/A
POLICY IMPACT:
N/A
FISCAL IMPACT:
See attached fee proposals